5 numbers per IC, 2 numbers per passport.

You can select the last 4 digits during registration. SIM cards do not come with pre-set numbers.

The SIM is valid for 7 days after registration, followed by a 90-day grace period. RM1 extends validity by 1 day.

No. You must top up based on your level to earn commission: Lv1 – RM35, Lv2 – RM60, Lv3 – RM80, Lv4 – RM120.

You can check in the Agent Portal once it is available.

Usually 1–3 days, but it can be as fast as 1 day.

Contact customer service at 011-6160 1220.

Commission is paid on the 18th of every month.

Purchase the Eastel Starter Kit to activate Ecom.

Yes. EZ35 can share internet using hotspot.

Refer to the FUP. If daily call usage is more than 10 minutes, it can be promoted as “Unlimited”.

Yes, but only in Eastel Mall for products like plans, SIM cards, and top-ups.

Yes, it will be available in April.

Expected in Q1 2027.

Currently, both scanning methods are supported.

The system may not recognize your phone. Try using another device.

Yes, the commission will be combined into one wallet.

Yes, a 6% SST is charged for foreign accounts.

Only with a work or student permit. Tourists are limited to 3 months.

It is free data included in the plan, used after the base data is finished.

Not yet. The system is being updated and will be available soon.

It may be due to an existing contract or unpaid bills. Contact customer service.

It may take up to 10 minutes.

Yes, it will be available soon.

Turn Airplane Mode on and off, or reinsert the SIM card.